Sales provides a single point solution
for the following services:
Telephony Solutions (Voice over IP from
Mitel, Aspect, Inter-Tel & Asterisks)
Systems (Mitel, Aspect, Inter-Tel &
Cards & Handsets (New, used &
& Data cabling (CAT3/5/5e/6, Fiber
Hardware (Integrated voicemail, Call
Management, Cordless, Audio/Video Conferencing)
(Network products, Internet Management)
Adds & Changes (Remote and/or on-site
(Experienced unbiased analysis and guidance)
(Individually taylored flexible contracts)
Cost Routing (Competitive Tier 1 carriers
for local, long distance & celluar)
NST Sales' engineers,
support and advisory staff regularly attend manufacturers`
courses to constantly update their abilities and
knowledge of the latest equipment and software.
Our staff are a team of enthusiastic, skilled
specialists, ready to deliver a highly efficient
communications solution, or to help customers
retain and maintain their existing infrastructure.
very important part of any solution provided by
NST Sales is the support we provide from the
moment the customer makes the first call through
implementation and continuing with the ongoing
management of the systems. Customer Service provides
support in the following key areas:
As an independent communications provider, NST
Sales has no allegiance to any particular
manufacturer or service provider. Couple this
with their "Open mind" policy and the customer
receives the right equipment & services solution
Sales' sales team have full product knowledge
on the systems they supply and have many years
experience in the communications industry. From
small VoIP applications through to large corporate
networks, the team manage a diverse mix of customers
with visits at their premises or over the telephone.
Account Managers provide the following:
contact by phone/site visit
on latest developments and product releases
assessment of current communications infrastructure
addition the Account managers arrange:
Add & Changes for telephone extensions
or alterations to network provider lines
relocation & enhancements to communications
of telephone system cards & instruments
hardware such as headsets & add-ons etc.
demonstrations & training
Sales' Account Managers ensures that our
customers benefit from unrivalled service and
support for day-to-day communication solutions.
Customers feel secure in the knowledge that they
are receiving the best after sales support available.
are carried out for all products by professional
and experienced installation engineers who provide
the services of:
site planning and configurations.
of communication systems.
Sales also offers maintenance support services
on all products that they supply. Several levels
of maintenance can be provided with tailored solutions
to meet individual requirements.
an order has been placed with NST
Sales, then the company's experience in
the communications field becomes very apparent.
A Project Manager is assigned and it will be their
responsibility to liase with all involved parties.
Most projects involve other organizations including
sub-contractors, network providers and customer
staff. It is the responsibility of our Project
Managers to ensure the smooth running of the installation
by over-seeing and coordinating the activities
of all these groups.
NST Sales, we understand
the importance of providing effective maintenance
to help minimize communications down-time, increase
efficiency, protect investments, manage their
systems and even help to reduce the overall costs
our business partners, NST
Sales has a policy of providing quality
maintenance with flexible levels of service to
meet all types of business needs.
our engineers are fully trained on the systems
that they maintain. In addition, manufacturer
training is also provided as new software &
hardware is developed and released onto the market.
flexibility on providing service contracts to
meet the customers exact requirements puts us
at the forefront of the service industry.
Sales, takes full responsibility for all
problems on the systems it maintains. If the problem
lies with associated ancillary equipment or the
network operator, we will ensure engineers &
support staff with the right skill sets are brought
in to fix the fault. In addition, we include FREE
remote software moves & changes as part of
any maintenance agreement.
strength of NST Sales
lies its people, their expertise and especially
that we are independent of any manufacturer thus
providing true maintenance solutions, with the
focus always towards meeting the needs of our
Sales offers quality training solutions
delivered by a team of professional trainers.
Our team is available to train staff on all aspects
of their communication systems.
can be tailored to meet individual needs, from
training small groups to running company-wide
courses. Information gathering is carried out
before a new installation, building a picture
of the requirements. We draw up a timetable for
designated people to attend a 'Train the Trainer'
class, and documentation is provided for all users
depending on their training needs.
training is also available for new staff and training
on software upgrades is always at hand, together
with advice and technical support. This ensures
users are kept up-to-date and in a position to
benefit from their communication tools at all